Terms of Service
Article 1 (Purpose)
These terms and conditions aim to regulate the rights, obligations, and responsibilities of customers in using the services (hereinafter referred to as "Services") provided by Concreted Shopping Mall operated by Ideas on Board Co., Ltd. (hereinafter referred to as the "Company"), the business operator.
Article 2 (Definitions)
① "Mall" refers to a virtual business place set up by the Company using computer or information and communication facilities to enable transactions of goods or services (hereinafter referred to as "Goods") for the provision of services to customers.
② "Customer" refers to both members and non-members who access the Mall and receive services provided by the Company in accordance with these terms and conditions.
③ "Service" refers to tangible or intangible acts provided to users through business activities as stipulated in Article 4 via the Company's internet website or mobile application.
④ "Member" refers to an individual who registers as a member on the Mall by providing personal information, continuously receives information from the Company and the Mall, and is able to continuously use the services provided by the Mall.
⑤ "Non-member" refers to an individual who uses the services provided by the Mall without registering as a member.
Article 3 (Specification, Explanation, and Amendment of Terms and Conditions)
① The Company shall post the contents of these terms and conditions, the name and representative of the company, the address of the place of business (including the address where complaints can be addressed), telephone number, email address, business registration number, mail-order-sales registration number, and data protection officer, so that customers can easily access them. (However, the contents of the terms and conditions can be made accessible through a linked page.)
② Prior to customers agreeing to these terms and conditions, the Company must provide separate linked pages or pop-up screens on the Mall to allow customers to understand important information such as withdrawal of subscription, delivery responsibility, refund conditions, etc., as stipulated in the terms and conditions, and obtain the customer's confirmation.
③ The Company may amend these terms and conditions within the scope of not violating related laws, including the Act on Consumer Protection in Electronic Commerce, the Act on Regulation of Terms and Conditions, the Electronic Transactions Basic Act, the Electronic Signature Act, the Act on Promotion of Information and Communications Network Utilization, the Door-to-Door Sales Act, the Consumer Protection Act, etc.
④ In the event of amending the terms and conditions, the Company shall announce the fact that the terms and conditions have been amended, along with the amended contents, at least 7 days prior to the effective date of the amended terms and conditions (30 days in case of changes unfavorable to members). In this case, the Company shall clearly display the pre-amendment and post-amendment contents for easy comparison by customers.
⑤ If a Customer does not agree to the amended Terms, the Customer must notify the Company in writing before the effective date. Continued use of the Services after the effective date shall constitute acceptance of the amended Terms, except where prohibited by applicable consumer protection laws.
⑥ If a member does not agree to the amended terms and conditions of the Mall, the Company cannot apply the amended terms and conditions to the respective member. In this case, the member may terminate the service agreement.
⑦ Matters not specified in these terms and conditions and the interpretation thereof shall be governed by the Act on Consumer Protection in Electronic Commerce, the Act on Regulation of Terms and Conditions, the Guidelines for Consumer Protection in Electronic Commerce, etc. set by the Fair Trade Commission, relevant laws and regulations, or commercial practices.
Article 4 (Provision and Amendment of Services)
① The Company shall provide the following services through the Mall:
1) Provision of information on goods or services and conclusion of purchase contracts.
2) Delivery of goods covered by purchase contracts.
3) Provision of services related to purchase contracts and delivery.
4) Customer service and handling related to such services.
5) Other tasks designated by the Company.
② In the event of goods being out of stock or changes in technical specifications and more, the Company may change the content of goods to be provided under future contracts. In such cases, the Company shall promptly announce the changed content of the goods and the date of provision in the place where the current content of the goods is posted.
③ If the Company needs to change the content of the services agreed upon with customers due to reasons such as goods being out of stock or changes in technical specifications, the Company shall immediately notify the customers of such reasons through methods that allow for customer notification.
④ The Company shall compensate customers for any direct damages incurred due to reasons stated in paragraph 3. (However, the Company shall not be liable for indirect, incidental, consequential, or punitive damages to the maximum extent permitted by applicable law if the Company proves that there is no intention or negligence on its part.)
Article 5 (Age Restriction for Service Provision)
① You must be at least 18 years old or the age of majority in your jurisdiction, whichever is greater, in order to make a purchase on our Site. If you are under both 18 years old and the age of majority in your jurisdiction, then you may not make a purchase on our Site.
② If you are under 13 years old, you may browse our Site. However, you may not provide personal information to us, make a purchase on the Site nor register on the Site. This Site is not directed to children under 13 years old.
Article 6 (Suspension of Services)
① If the Company needs to temporarily suspend the provision of services due to maintenance, replacement, or failure of computer or telecommunication facilities, communication interruptions, etc., it shall notify customers of the temporary suspension of service provision.
② The Company shall compensate customers for any direct damages incurred due to the temporary suspension of service provision stated in paragraph 1. (However, the Company shall not be liable for indirect, incidental, consequential, or punitive damages to the maximum extent permitted by applicable law if the Company proves that there is no intention or negligence on its part.)
③ If the Company becomes unable to provide services through the Mall due to reasons such as a change in business category, abandonment of business, or integration between companies, it shall notify users in advance.
Article 7 (Membership Registration)
① Customers may agree to these terms and conditions after confirming the content and filling out the membership information according to the registration form provided by the Company, by checking the agreement to the terms and conditions. Checking the agreement constitutes consent to these terms and conditions.
② The Company registers customers as members unless they fall under any of the following categories among those who apply for membership in accordance with paragraph 1:
1) Cases where there is false, omitted, or erroneous information in the registration details.
2) Minors under 14 years of age. (However, in cases where it is necessary to collect personal information of minors under 14 years of age for the protection of their personal information, it shall be collected only with the consent of their legal guardian (parent) in accordance with relevant laws.)
3) Cases where another person's identity is used for application.
4) Cases where application is made with the intention of disrupting social order or public morals.
5) Cases where the customer does not meet the Company's designated application requirements.
③ The Company may withhold approval of the application until the reasons for limitation of approval are resolved in the following cases:
1) When there is no available capacity in the service-related facilities.
2) When there are technical difficulties.
3) When deemed necessary by the Company for other reasons.
④ The time of establishment of the membership registration contract shall be the moment when the Company's approval reaches the member.
⑤ All customer information provided on the membership application form is considered to be truthful data. Customers who do not enter their real name or actual information may not receive legal protection and may be subject to service restrictions.
⑥ Members must promptly notify the Company via email or other means of any changes to the registered information at the time of membership registration. The Mall shall not be held responsible for any disadvantages arising from failure to notify the Company of such changes.
Article 8 (Membership Withdrawal and Loss of Qualifications)
① Members may request withdrawal from the Mall at any time, and the Company may take necessary actions, including deletion of posts.
② If a member or customer falls under any of the following reasons, the Company may restrict, suspend, or terminate membership:
1) Providing false information during registration or information change.
2) Failure to fulfill obligations, such as payment for goods purchased through the Mall, by the due date.
3) Threatening the order of electronic commerce, such as interfering with others' use of the Mall, impersonating their information, or engaging in fraudulent activity or abuse of the service.
4) Intentional disruption of service operation.
5) Distributing computer virus programs or causing malfunction or destruction of information, etc., through malfunctions of information and communication facilities.
6) Abnormal use of the Mall through malfunctions or errors in information and communication facilities.
7) Illegally using another person's personal information, user ID, and password.
8) Replicating or distributing information obtained using the Company's service information without prior consent of the Company for commercial purposes.
9) Engaging in acts prohibited by laws or these terms and conditions through the use of the Mall.
③ In cases where the Company terminates membership, the membership registration shall be revoked. In this case, the Company shall notify the member and provide an opportunity for explanation for at least 30 days before canceling the membership registration.
Article 9 (Notification to Members)
① When the Company notifies individual members, it may use the electronic mail address designated in advance by the member or other means registered at the time of registration.
② In the case of notifying multiple members, the Company may post the notification on the online service bulletin board for at least 7 days, which may replace individual notifications. (However, individual notifications shall be made for matters significantly affecting the member's transactions.)
Article 10 (Purchase Request)
Customers may request for purchases through the Mall by the following or similar methods, and the Company shall provide the following information through the Mall in an easily accessible manner when customers make a purchase request. (However, the application of items 2 to 4 may be excluded for members.)
1) Search and selection of goods and more.
2) Input of necessary information for order and delivery, such as address.
3) Confirmation of the contents related to the terms and conditions, services with restricted withdrawal rights, delivery fees, installation fees, etc.
4) Agreement to these terms and conditions and confirmation or rejection of the items in item 3.
5) Purchase request for goods and more, and agreement to the confirmation by the Company or the Company's confirmation.
6) Selection of payment method.
Article 11 (Formation of Purchase Contract)
① The Company may not accept the customer's offer under the following circumstances, among others, for the customer's purchase request. (However, in the case of a contract entered into by a minor, if the legal guardian does not provide consent, the minor or the legal guardian may cancel the contract.)
1) Cases where there is false, omitted, or erroneous information in the application details.
2) Cases where a minor purchases without the consent of the guardian.
3) Cases where it is judged that accepting the purchase request would cause significant technical difficulties.
② The Company's acceptance of a purchase request shall be communicated to the customer in the form of an email after the order is completed. The contract shall be deemed concluded upon the customer's receipt of this email.
③ The expression of intention to accept according to paragraph 2 shall include confirmation of the customer's purchase request, information regarding confirmation of sale availability, and correction or cancellation of the purchase request.
Article 12 (Payment Methods)
① The payment methods for goods purchased through the Mall can be one of the following, and the Company does not charge any nominal fees in addition to the price of the goods related to the user's payment method selection.
1) Payment by debit card, prepaid card, credit card.
2) Mobile payment.
3) Other payment methods allowed according to related laws or the Mall's policies announced in advance.
② Fraudulent chargebacks, false payment disputes, or abuse of the refund system may result in order cancellation, account suspension, and permanent restriction from future purchases.
③ The Company reserves the right to recover any losses, costs, or expenses, including but not limited to chargeback fees, reversal fees, bank fees, and reasonable legal costs, resulting from fraudulent or abusive chargebacks.
Article 13 (Customs and Import Charges)
① As a buyer, it is the Customer's sole responsibility to check which customs, import charges, brokerage fees, and any applicable state or local sales, use, or other taxes may apply to the shipment, and to promptly pay them.
② All customs duties, import taxes, brokerage fees, and any other charges imposed by the destination country are the sole responsibility of the Customer.
③ The Company shall not be responsible for any delays, refusals, or additional costs caused by customs procedures in the destination country.
④ If a shipment is refused or returned to the sender due to the Customer's failure to pay customs duties/taxes or other customs issues, the Customer shall bear all return shipping, handling, and any subsequent re-shipping costs.
⑤ Certain products such as perfumes may be classified as hazardous materials and may not be eligible for return shipments due to carrier or customs restrictions. In such cases, the shipment may be destroyed by the carrier or customs, and no refund shall be provided unless required by applicable law.
Article 14 (Receipt Confirmation Notification, Changes and Cancellation of Purchase Requests)
① When there is a purchase request from a customer, the Company shall send a receipt confirmation notification to the customer.
② Upon receiving the receipt confirmation notification, if there is any discrepancy in the intention, the customer may immediately request changes or cancellations of the purchase request through the Mall's webpage or by phone, and the Mall shall promptly process such requests upon the customer's request. (However, if payment has already been made, it shall follow the withdrawal regulations.)
③ If the Company cannot control the progress when the customer requests changes or cancellations, it shall be treated as a return and follow the withdrawal process.
Article 15 (Delivery)
① Unless otherwise agreed upon separately regarding the supply timing of goods or similar, the Company shall take necessary measures such as order production, packaging, etc., to ship the goods within 10 business days from the date of the customer's order. (However, if the Company has already received all or part of the payment for the goods, it shall take necessary measures for the supply of the goods within 7 business days from the date of receiving all or part of the payment. In this case, the Company shall take appropriate measures to allow the customer to confirm the supply process and progress of the goods.)
② The Company shall specify the delivery method, the party responsible for the delivery costs per method, and the delivery period per method for the goods purchased by the customer through the Mall. Delivery times are estimates only and not guaranteed. The Company shall not be liable for any indirect, incidental, or consequential damages arising from delivery delays, except where required by applicable law. The Company is not responsible for delays caused by customs inspections, carrier restrictions on hazardous materials, or events beyond the Company’s reasonable control.
③ The Company must properly package the goods to prevent them from being damaged during the delivery process.
Article 16 (Refund)
If the Company cannot deliver or provide the goods requested by the customer due to reasons such as stockout, it shall promptly notify the customer of the reason and refund the full or partial amount received for the goods within 3 business days from the date of receiving the payment for the goods, or take necessary measures for the refund.
Article 17 (Withdrawal of Offer and more)
① If cases of exchange or return occur due to the Company's negligence (e.g., misdelivery, non-delivery, damage, defects), the Company shall refund and take necessary measures for the refund within 7 days after the completion of return receipt and customer inquiry.
② Customers cannot return or exchange goods received in the following cases:
1) When the goods are lost or damaged due to the customer's responsibility (except in cases where the packaging is damaged to confirm the contents of the goods for withdrawal of offer)
2) When the value of the goods significantly decreases due to the customer's use or partial consumption, or when the original seal or packaging of hygiene-sensitive products (such as perfumes) is broken, removed, or the product shows signs of use (e.g., noticeable liquid reduction or spray usage)
3) When the value of the goods significantly decreases to the extent that it is difficult to resell due to the passage of time
4) When the original packaging of the goods, for which replication is possible with goods of the same performance, is damaged
③ If the Company did not clearly indicate to the consumer in an easily accessible place that withdrawal of offer, etc., is restricted in cases 2 to 4 of paragraph 2, the customer's withdrawal of offer, etc., shall not be restricted.
④ Regardless of the provisions of paragraphs 1 and 2, if the contents of the goods are different from the displayed or advertised contents or are not performed as agreed, the customer may withdraw the offer, etc., within 3 months from the date of receiving the goods, the date of knowing the fact, or the date that could have been known within 30 days.
Article 18 (Effects of Withdrawal of Offer and more)
① If the Company receives returned goods from the customer, the Company shall refund the price of the goods received within 7 business days (refunds processed collectively on Tuesdays and Fridays) from the point where it is confirmed that withdrawal of offer is possible, or take necessary measures for the refund. In this case, if the Company delays the refund of the goods to the customer, the Company shall pay the customer delay interest calculated by multiplying the delay interest rate designated by the governing law or commercial practices for the delay period.
② When refunding the payment, if the customer has paid for the goods with a credit card or electronic currency, the Company shall promptly request the business operator who provided the payment method to suspend or cancel the billing of the price of the goods.
③ In cases of withdrawal of offer, the customer generally bears the cost of returning the received goods. The Company does not demand penalty fees or compensation from the customer for withdrawal of offer. (However, if the customer withdraws the offer due to discrepancies between the contents of the goods and the displayed/advertised contents or the contract contents, the Company bears the cost of returning the goods.)
④ If the customer refuses to accept or requests a refund, the customer must bear the shipping fee (round-trip shipping fee if the initial purchase was free shipping, or one-way shipping fee if paid by the customer), and the actual refund by the Company will be processed after confirming the return of the goods.
⑤ In cases of exchange/return due to simple change of mind by the customer, the customer must bear the round-trip shipping fee.
⑥ Returns based on personal preference, scent dissatisfaction, or skin sensitivity shall not be accepted unless the product is in its original, sealed condition and completely unused. This does not affect your statutory rights under applicable consumer protection laws.
⑦ If the goods are returned due to the customer's absence or the recipient's address being unknown, the customer bears the corresponding shipping fee.
⑧ In all return cases, the customer must return promotional gifts and free gifts, and if the customer has used the free gifts, the Company may deduct the corresponding amount when processing the refund. (However, this does not apply in cases where the return is due to the Company's responsibility.)
Article 19 (Protection of Personal Information)
① The Company collects and uses the minimum necessary personal information from customers in accordance with its separately posted 'Privacy Policy' for the purpose of providing services.
② Matters not specified in this Article shall be governed by the 'Privacy Policy'.
③ The collected personal information cannot be used or provided to third parties for purposes other than the intended purpose without the customer's consent, and the Company bears all responsibilities for this. However, exceptions are made in the following cases:
1) When providing the minimum necessary customer information (name, address, phone number) to a delivery company for delivery purposes
2) When providing information in a form that cannot identify specific individuals for statistical analysis, academic research, or market research purposes
3) When necessary for settlement of payments related to transactions of goods, etc.
4) When there are unavoidable reasons required by law or bylaws
④ In cases where the Company needs to obtain the customer's consent according to paragraphs 2 and 3, the Company must specify or notify the customer in advance of the matters prescribed by the Personal Information Protection Act, the Law on Promotion of Information and Communications Network Utilization, etc., such as the identity of the personal information protection manager (affiliation, name, phone number, and other contact information), the purpose of collecting and using information, and matters related to providing information to third parties (recipient, purpose of provision, and content of information to be provided), and the customer may withdraw this consent at any time.
⑤ Customers may request access to and correction of their personal information held by the Company at any time, and the Company is obligated to take necessary measures promptly. If a customer requests correction of an error, the Company will not use the relevant personal information until the error is corrected.
⑥ The Company minimizes the number of individuals handling personal information for the protection of personal information and bears the obligation to compensate for any damages incurred by customers due to loss, theft, leakage, alteration, etc., of their personal information caused by the Company's responsibility.
⑦ The Company or third parties who have received personal information from the Company must promptly destroy the personal information when the purpose of collection or provision is achieved. (However, this does not apply if there is a legal obligation to retain it.)
⑧ When collecting location information, the Company complies with the Act on the Protection and Use of Location Information.
Article 20 (Company's Obligations)
① The Company shall not engage in acts prohibited by laws and regulations or contrary to public morals, and shall make continuous and stable efforts to provide goods and services in accordance with this Agreement.
② The Company shall equip itself with a security system for protecting customers' personal information (including credit information) to ensure that customers can use internet services safely.
③ If customers suffer damages due to the Company's unfair advertising practices in violation of the Act on Fair Labeling and Advertising of Goods and Services, the Company shall be liable for compensation.
④ The Company shall not send commercial electronic mails for advertising purposes without the explicit consent of users.
Article 21 (Obligations regarding Email ID and Password of Members)
① Members are responsible for managing their email IDs and passwords.
② Members must not allow third parties to use their email IDs and passwords.
③ If members discover that their email IDs and passwords have been stolen or used by third parties, they must immediately notify the Company and follow the Company's instructions if any.
④ The Company is not liable for any damages incurred by members due to violations of paragraphs 2 and 3.
Article 22 (Member's Obligations)
① Customers must not engage in the following acts, and if customers engage in any of the following acts, the Company may take appropriate measures in accordance with laws, this Agreement, and the Company's policies:
1) Registering false information when applying or changing information
2) Impersonating others
3) Arbitrarily changing information posted on the Mall
4) Transmitting or posting information (such as computer programs) other than the information specified by the Company
5) Infringing upon copyrights or other intellectual property rights of the Company or third parties
6) Damaging the honor of the Company or interfering with its business
7) Impersonating members of the Mall's management or employees of the Company or others involved in the Company
8) Disclosing or posting obscene or violent messages, images, sounds, or other information contrary to public morals on the Mall
② Customers must truthfully register all items based on facts when applying for membership or changing member information, and they cannot claim any rights if they register false or other people's information.
③ Customers must comply with the provisions of this Agreement, other regulations established by the Company, notices, and other matters announced by the Company, as well as not engage in any acts that interfere with the Company's business or the operation of the Mall, or damage the Company's honor.
④ If there are changes in address, contact information, email address, etc., customers must promptly notify the Company of such changes, and the Company shall not be liable for any disadvantages arising from failure to notify
⑤ Customers may not engage in commercial activities using the service without prior approval from the Company, and the Company shall not be responsible for the results of such commercial activities. Furthermore, customers shall indemnify the Company for any damages incurred due to such commercial activities, and the Company may restrict the use of the service for such customers and claim damages, including compensation, through appropriate procedures.
Article 23 (Accumulation and Use of Points)
① The Company may operate a point system, including exclusive points that customers can accumulate and use on the mall, and point system partnerships with third parties, in accordance with the Company's policies.
② When operating a point system, the Company shall notify customers in advance through the mall of matters necessary for the operation of the point system, such as accumulation, use, expiration, and deduction of points, and operate the point system accordingly.
③ If deemed necessary due to changes in the business environment or changes in business policies, the Company may change matters related to the point system. (However, in this case, changes shall be made in accordance with Article 3 regarding amendments to the terms and conditions.)
Article 24 (Responsibility for Website Links and more)
① The Company may link to other sites on the mall through hyperlinks (including text, images, and videos).
② If the Company explicitly states on the initial screen of the mall or a pop-up screen at the time of connection that it does not guarantee transactions conducted with customers through goods provided independently by other sites linked to the mall, the Company shall not be responsible for such transactions.
Article 25 (Ownership and Restrictions on Use of Intellectual Property Rights)
① All ownership, copyright, and other intellectual property rights to works created by the Company belong to the Company.
② Customers must not replicate, transmit, publish, distribute, broadcast, or use for profit or allow third parties to use information owned by the Company without the prior consent of the Company, among the information obtained by using the mall.
③ While the copyright of postings made by customers within the service screen is reserved to the respective customers who made the postings, the Company may use such postings within the scope of operating the mall free of charge for the purpose of operating, displaying, transmitting, distributing, and promoting the service without the separate permission of the member.
④ The Company may take necessary measures, such as deleting the relevant postings from the mall, if the postings by customers violate laws, public morals, or mall operating policies, or infringe upon the rights of third parties.
Article 26 (Provision of Information)
① The Company may provide various information necessary for the use of services to customers by obtaining the customer's consent through methods such as email or postal mail.
② The Company may request additional personal information from customers for purposes such as service improvement and introduction of services to customers under the customer's consent.
Article 27 (Dispute Resolution)
① The Company establishes and operates a shopping mall customer counseling center as a customer support and complaint-handling center to reflect customers' legitimate opinions or complaints and compensate for damages.
② The Company shall prioritize the handling of complaints and opinions submitted by customers. (However, if prompt handling is difficult, the Company must immediately notify the customer of the reason and the handling schedule.)
③ Nothing in this Article shall prevent Customers from seeking remedies through their local consumer protection authorities where applicable.
Article 28 (Jurisdiction and Governing Law)
① The governing law for these Terms shall be the laws of the Republic of Korea, without regard to its conflict of laws principles. However, nothing in these Terms shall limit any mandatory consumer protection rights or remedies afforded to you by the laws of your country of residence.
② Any dispute arising out of or relating to these Terms and the Services shall be finally resolved by binding arbitration administered by the Korean Commercial Arbitration Board (KCAB) in accordance with its rules, or a mutually agreed international arbitration body. However, this arbitration agreement may not apply where prohibited by applicable law, particularly mandatory consumer protection laws in the Customer's country of residence. Notwithstanding the foregoing, where arbitration is mandatory and enforceable, the arbitration award shall be final and binding.
Last Updated: Dec 12, 2025
Effective Date: Jan 15, 2026
